If you are having issues with login we recommend reaching out to your team of staff to check whether they have registered for membership. If membership has been paid and any one staff member has received an email from us (between November of 2025 to present) requesting them to log in and change their password then they are likely the Group Manager. That person needs to log in to the website and visit the ‘Manage Group’ tab within the dashboard. From there they can either invite co-members to the membership via email, or copy and share the group invite code with the group.

Our website logins were updated and completely reset at the beginning of the year. This means that if you had a 2025 (or older) membership login, or had a GTA number from a previous year you will be unable to login using those pre-existing details.

If you are confident your school has paid for a membership but you can’t log in using old details it is likely that you have not yet been onboarded as an associated user to the membership. Refer to the section above on how to gain access.

We also no longer issue member numbers – all logins are username or email based.

If you or your school have been invoiced for membership but have not yet paid, your Group Manager will be granted access within 7 business days of payment confirmation. Please do not resubmit for membership as duplicated memberships can disrupt the system. We will reach out to you via email with a request to log in once your payment has been manually updated to access granted.

If you have attempted all of the aforementioned remedies to your login issues and are attempting to have your password reset but an email is not being sent then you are not registered as a member or co-member.

Please email admin@gtanswact.org.au for help.

We appreciate that some schools need to make purchases via purchase orders. In order to keep our system running smoothly especially for membership submissions or digital products, please submit your purchase order via email and ALSO submit a purchase via our shop. There are fields at the checkout to submit purchase order numbers and request invoicing. This also prevents our admin team accidentally missing purchase order requests as there is a flag in the system for outstanding orders. Please note that purchases will remain outstanding and will not be despatched or digitally sent until payment confirmation. 

If you have paid via card at the checkout you will receive any digital resources instantaneously. If you requested invoicing and paid via bank transfer or card via the provided invoice your order will incur delays as the process is done manually to grant access. As with physical orders, any invoiced orders will generally be granted access on a Thursday or Friday, however payment on those days will mean access the following week.

If you or your accounts team have submitted a remittance advice, or intend to submit one, please quote the 4 digit invoice number, the 10 digit membership order number, or the 5 digit shop order number on both the remittance and the bank statement.

Rest assured that your tax invoice will be provided to you within 5 business days of making your purchase via our website. If you have paid via card at the checkout you will receive your tax invoice typically on a Thursday or Friday of the following week after the payment has been reconciled.